SafeNet Enterprise Support Services

Overview

SafeNet Enterprise security products are designed and built to provide the strongest security mechanisms available to keep your business secure. Our standard product warranty coverage provides assurances that these products will perform as specified at the time of purchase. However, as your business continues to grow and evolve, and with new security threats constantly emerging, it makes sense to protect your investment with a comprehensive extended service plan.

For its Enterprise products SafeNet offers two extended service plan options for customers wishing to maintain their products at optimum security, reliability and performance. The coverage provided by these plans applies to hardware and software products, since each often have to work together as a total solution. Download the Enterprise Support Service Plans services brief for details.

Key Features

• Two service plan options to best meet your needs
• Worldwide follow-the-sun support centers
• Web-based, e-mail, and telephone support coverage
• Access to the SafeNet Knowledge Base
• Regional business hours with optional 24x7x365 support coverage
• Advance exchange options

Key Benefits

• Maintain your SafeNet products at the latest level of functionality
• Protect your environment from emerging security threats
• Access to critical resources when needed
• Troubleshooting, problem resolution and recovery advice
• Access to the SafeNet Knowledge Base for the latest product support documentation
• Access to product updates, documentation, and other support documentation