SafeNet Customer Services Overview
- Realize the full potential of your SafeNet security products
- Benefit from the knowledge and experience of SafeNet security experts
- Reduce risk in meeting your business objectives
- Increase the level of expertise and productivity of your IT staff
Overview
SafeNet Customer Services provide the tools and technical assistance necessary to assure that your SafeNet security product
or solution will deliver optimal performance, security, and reliability. These services include a broad range of options that
include flexible Support Service plans, Professional Services, and Education Services. Each has service options matched to a
specific SafeNet product family and are designed to enable your IT and security administration personnel to improve their efficiency
and expertise, and your product development organizations to meet your business objectives. SafeNet’s product families are summarized
as follows:
- Enterprise security products include IPSec Gateway and client products, communication link encryptors,
secure access control gateways, hardware security modules (HSMs), smart cards, USB tokens, single sign-on solutions,
credential management systems and security management products.
- Digital Rights Management products include hardware and software products that provide the software and entertainment
industries with piracy protection for their intellectual property.
- OEM products include security technology and components for customers to embed and build security products and
solutions for networking and communications security.
For more information regarding the Customer Services offered for each product family review the summaries below and follow
the links to more detailed information.
Support Services
SafeNet provides warranty coverage and optional product support services to customers wishing to maintain their products
for optimum security, reliability and performance. As your business continues to grow and evolve, it makes sense to protect
your investment with an extended service support plan. Extended service plan options are offered that are appropriate for
each SafeNet product family and designed to meet the needs of each SafeNet customer.
For SafeNet's Enterprise product family two different levels of extended product support services are offered - an Extended
Service Plan and a Plus Service Plan. Find out more by going to the Enterprise Support Services
Web page.
SafeNet's Rights Management product family offers a Unified Software Protection plan that includes the highest level of
support in the industry with our SafeNet Service Pledge. Also, the
Sentinel Integration Center provides online resources to
assist your development staff.
Professional Services
SafeNet Professional Services are provided by SafeNet product specialists from each respective SafeNet product family, such
as Enterprise and Rights Management. Professional Services offerings are designed to assist customers with product
deployments, integration, assessments, and general consulting.
A comprehensive set of Professional Services offerings appropriate for the Enterprise product family is under development.
Currently Enterprise Professional Services offers:
- SafeNet HSM Implementation Services to assure that the
deployment of your SafeNet HSM is accomplished in an optimum manner and that best practices and technical knowledge
are effectively transferred to your IT personnel.
SafeNet Rights Management Professional Services are available to help you
along the path to a successful license management solution. Our professionals are backed by SafeNet's license management
expertise. SafeNet has been setting the standard for software protection since 1984 and over 35 million applications worldwide
are protected by SafeNet Sentinel products.
The Rights Management Professional Services team offers:
Education Services
SafeNet's Customer Services team offers a comprehensive menu of technology and product training options that provide
you with the technical detail and capabilities needed to ensure that you can successfully operate and maintain your SafeNet security
products. Training classes are offered in either formal class room settings or informally over the Internet through live
Webinars. Standard training classes are offered or you may wish to work with SafeNet trainers for delivery of a customized
class that more appropriately meets your needs.
Enrollment for class room training sessions may be made on an individual basis or as a large group. Groups of up to 12 can
be enrolled for classes to be held either at SafeNet's training facilities or at your site. We have education centers
located around the world and instructors who are network security experts. Formal class room settings consist of in-depth,
hands-on training based upon real world experience. Reference materials and study guides are provided with each class.
For a current list of current technical course offerings download the
Technical Course Descriptions.
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