Getting Technical Support
Basic Technical Support
For the most common technical support issues, please visit our Basic Technical Support pages.
From there, you can browse our basic technical support pages and knowledge bases, and submit an email to the support team.
Customer Connection Center
If you have purchased product from us, you can get additional technical support by logging into the
Customer Connection Center. From there, you can submit an
trouble ticket directly into our system for a faster response. You will also have indepth access to items in our knowledge base*.
* Please note, the Customer Connection Center knowledge base currently houses information on the following products:
- Sentinel Hardware Keys
- Sentinel License Manager
- iKey Product Family
- iGate Product Family
- Cryptoswift Product Family
- SoftRemote
Contact Us
If you have purchased product directly from SafeNet, you can log into the
Customer Connection Center and submit a trouble ticket directly to our support team. Otherwise, you can fill
out this form for email help. For expedited service it is recommended
that you contact us through the Customer Connection Center.
Technical Support Contact Information:
Phone: 800-545-6608
eMail: support@safenet-inc.com
For all other product families, please visit the Basic Technical Support pages for access to additional knowledge bases.
Contact Us 
